Meet the Team
Our dedicated team delivers on our promise to offer the highest quality health care to our members through unique & engaging wellness initiatives & outstanding customer service.
Jeff Reardon
Trust Administrator
Jeff joined NHIT officially in September 2019 after working closely with our team as an independent agent since our inception in 2012. Prior to joining NHIT, Jeff worked exclusively in the public sector space, providing employee benefits and risk management services to New Hampshire cities, towns, schools, and counties. His role at Interlocal Trust is focused on marketing and new member engagement. Jeff is a graduate of Southern New Hampshire University with a B.S. in Finance, an Accredited Adviser in Insurance (AAI) with The Institutes, and a Certified Insurance Counselor (CIC) with The National Alliance. He also holds Life, Accident & Health, Property & Casualty, and Variable Life & Annuity producer licenses with the New Hampshire Insurance Department.
Susan Connelly
Director of Operations & Underwriting
Sue Sullivan
Member Relations Manager
Sue recently joined NHIT in November 2023 after working at Harvard Pilgrim Health Care, our partner, as a Sales Executive. With more than 20+ years of experience in the health insurance industry, she has worked with various market sizes and positions. At NHIT she is responsible for driving growth and success by identifying and qualifying new member engagement. Sue is a graduate of Becker College receiving a degree in Business Administration. She holds a Life, Accident, Health and Variable Life & Annuity producer licenses with the New Hampshire Insurance Department.
McKenzie MacDougall
Member Services Manager
McKenzie works directly with the NHIT membership and assists with many functions of the program including but not limited to; new group set up, renewals, benefits and coverage questions, administrative processes, and open enrollment. She works to ensure that all NHIT members are satisfied with the level of service they receive from both the Trust and Harvard Pilgrim Health Care. When she isn’t working directly with the Membership, McKenzie is responsible for creating and implementing new plan designs, marketing materials, and Member Communications. She holds a Bachelor’s Degree in Management from Plymouth State University and currently holds a seat on the Board of Womenade of Concord.
Meredith McGilvray
Director of Health Programs
Since 2012, Meredith has been a valuable member of the NHIT team. She collaborates with partners and other outside vendors to identify and implement programs that enhance our members’ overall well-being, while empowering them to be informed healthcare consumers. Meredith specializes in program design, vendor integration, and member engagement. She earned her Master of Education in Health Education/Health Promotion from Plymouth State University and holds a Bachelor of Science in Applied Exercise Science from the University of New England.
Brittany White
Senior Benefits Consultant
As the Senior Benefits Consultant Brittany works alongside the Member Services Manager and Wellness Program Manager to conduct the implementation and the on-going administration of health benefits and wellness programs to the NHIT membership. Brittany attended Plymouth State University where she earned a Bachelor’s Degree in Health Education with a Health Promotion Option and a Minor in Professional Communications.
Amy Laurendeau
Enrollment & Billing Coordinator
Amy supports the NHIT and its members by assisting with all enrollment and billing transactions, helping groups with enrollment related questions and as a liaison between each member and Harvard Pilgrim. Amy has more than 20 years of experience in enrollment and billing, project management, customer service, quality assurance and business analysis. She also holds a seat on the Board of The Working Dog Foundation.
Robin Polish
Administrative Assistant
Robin supports the NHIT team and the administrator by assisting with day-to-day operations and administrative processes within the office. Robin comes to us with more than 25 years of administrative and customer service experience, including public relations and marketing. Having worked in both the private and public sector, Robin joins the team after fifteen years as a paraprofessional in Grades K-4 at Bow Elementary School.